Player Welfare First
At cb9999, we believe that gaming should always be an enjoyable, controlled form of entertainment — never a source of financial stress or personal harm. This page explains the tools, policies, and support resources available to every player in Bangladesh who chooses to set boundaries, take a break, or seek help.
Core Safe Play Principles
Every player on cb9999 has access to these six categories of responsible gaming protection, free of charge and available at all times from within your account settings.
cb9999 allows every player to set a daily, weekly, or monthly deposit limit on their account. Once a limit is set, it takes effect immediately. Reducing a limit is applied at once; increasing a limit requires a mandatory cooling-off period before it becomes active — this prevents impulsive decisions made during a losing streak. Limits are set in BDT and can be managed from your account dashboard at any time.
If you feel you need a short break from gaming without committing to full self-exclusion, cb9999's time-out feature lets you pause your account for a defined period — 24 hours, 48 hours, 7 days, or up to 30 days. During a time-out, you cannot log in, deposit, or place bets. The pause cannot be reversed early once activated, giving you a genuine, enforced break from the platform.
Self-exclusion is a longer-term measure for players who feel they need a sustained break from gambling. cb9999 offers self-exclusion periods of 6 months, 1 year, 2 years, or permanent exclusion. Once self-exclusion is activated, your account is suspended and cannot be reopened until the period expires. Permanent self-exclusion is irreversible. To apply for self-exclusion, contact support at [email protected] with the subject line "Self-Exclusion Request".
Reality check notifications are on-screen pop-up reminders that appear at intervals you choose — every 30 minutes, 1 hour, or 2 hours — to inform you of how long you have been playing and how much you have wagered in the current session. These prompts are designed to interrupt the flow of play and give you a moment to assess whether you wish to continue. You can set your preferred reminder interval in your account settings at any time.
In addition to deposit limits, cb9999 allows players to set loss limits — a cap on the total amount you are willing to lose within a defined daily, weekly, or monthly period. Once your loss limit is reached, the platform will automatically restrict further betting activity for that period, regardless of your remaining deposited balance. This tool is particularly useful for players who want to enjoy the platform with a fixed entertainment budget and no risk of exceeding it.
cb9999 enforces a strict minimum age of 18 years for all players. Age verification is required during account registration, and cb9999 reserves the right to request identity documentation — such as a national ID card or passport — at any stage of the account relationship. Accounts found to belong to individuals under 18 years of age are immediately suspended and all funds are handled per our underage gambling policy. We strongly encourage parents and guardians to use parental control software if shared devices are used by minors.
How to Use the Tools
All responsible gaming tools on cb9999 are accessible directly from your account dashboard. No special permission or support request is needed to activate deposit limits, loss limits, time-outs, or reality check reminders — you are in full control.
Log in to your cb9999 account and navigate to the "Account Settings" section. From here, select the "Responsible Gaming" or "Safe Play" tab to view all available tools.
Select the type of limit or control you wish to activate. Enter your preferred amount in BDT for deposit or loss limits, or choose a time duration for time-out periods and reality check intervals. Confirm your selection.
Once confirmed, restrictive controls (reducing limits, activating time-out, activating self-exclusion) take effect immediately. Requests to increase limits or remove restrictions include a mandatory review period of up to 7 days before taking effect.
If you are unable to access your account settings or need assistance activating self-exclusion urgently, contact cb9999 support 24/7 at [email protected]. Our team is trained to handle responsible gaming requests with sensitivity and without delay.
Know the Warning Signs
The following questions are drawn from widely used responsible gambling assessment frameworks. If you answer "yes" to three or more of these questions, we strongly encourage you to use cb9999's self-exclusion or time-out tools and to reach out to a gambling support organisation.
Read each question carefully and answer honestly, to yourself.
Have you ever bet more money than you could comfortably afford to lose?
Have you ever felt irritable, restless, or anxious when you tried to cut down or stop gambling?
Have you ever returned to gambling to try to recover money you had previously lost ("chasing losses")?
Have you ever hidden your gambling activity from family members or close friends?
Have you ever borrowed money, sold possessions, or struggled to pay bills because of money spent on gambling?
Have you found that you need to bet increasingly larger amounts to feel the same level of excitement?
Has gambling ever caused significant problems in your relationships, work, or studies?
Have you ever felt that gambling was out of your control, or that you were unable to stop even when you wanted to?
This may indicate that gambling is having a negative impact on your life. Please use cb9999's self-exclusion tool immediately or contact our support team. We also strongly recommend reaching out to a qualified gambling counsellor or helpline in Bangladesh.
Our Full Commitment
cb9999 is built on the principle that online gambling should be a form of entertainment — an exciting and engaging way for adults in Bangladesh to enjoy sports betting, casino games, and slots. From the very first day of platform development, responsible gaming has been treated not as a regulatory checkbox but as a genuine operational priority. Every product decision, bonus structure, and account feature at cb9999 is assessed against the question: does this protect the player's long-term wellbeing?
cb9999 does not wish to profit from players who are experiencing gambling-related harm. We actively monitor account activity for patterns that may indicate problem gambling — such as rapidly escalating deposit frequency, repeated large late-night sessions, or sudden spikes in wagering volume following a period of inactivity — and our team may reach out proactively to offer responsible gaming tools when such patterns are detected.
The minimum age to register and play on cb9999 is 18 years. This is a firm, non-negotiable requirement that applies to every player in Bangladesh, without exception. cb9999 employs a multi-layer age verification process:
cb9999 also strongly encourages all adult users who share devices — particularly those shared with children or teenagers — to use password protection on their accounts and to consider installing parental control or content-filtering software on shared devices to prevent accidental or deliberate underage access.
cb9999's deposit and loss limit system is designed to give players meaningful, real-time financial control. When you set a deposit limit, the platform will refuse any deposit that would cause your total deposits in the designated period to exceed your chosen threshold. The limit applies to all payment methods simultaneously — bKash, Nagad, Rocket, Upay, and bank transfers — so there is no way to "route around" a deposit limit by switching payment channels.
Loss limits work similarly: once your net losses in a defined period reach your self-set cap, further bet placement is restricted until the period resets. Importantly, cb9999's loss limit system counts net losses — so if you deposit ৳5,000 and win ৳3,000 before losing it back, the system counts your net loss accurately rather than your gross wagering volume, giving you a precise financial picture of your gaming activity.
cb9999 designs all bonus and promotional offers with responsible gaming principles in mind. Bonuses are not used to encourage players to chase losses or to reward excessively rapid wagering behaviour. Wagering requirements attached to bonuses are clearly stated before acceptance, and cb9999 does not send targeted promotional offers to players who are on a time-out or under a self-exclusion period. Players who have opted out of marketing communications will not receive bonus promotions by email or SMS, though they may still see general platform promotions when logged in unless they have additionally restricted promotional content in their account settings.
cb9999 recognises that our internal tools are one part of a broader ecosystem of support. For players who feel their gambling has become a serious problem, we strongly encourage seeking external professional help. While cb9999 is primarily a platform serving the Bangladesh market, the following types of support may be available:
cb9999's support team at [email protected] can also provide referrals to appropriate external resources upon request. All such communications are handled with complete confidentiality.
Beyond the specific tools available on cb9999, we recommend that all players follow these general responsible gaming habits to ensure their experience remains positive and within their personal boundaries:
If you feel that gambling is negatively affecting your life and you need immediate support, our customer support team is available around the clock. Contact us at:
Available 24 hours a day, 7 days a week. Mention "Responsible Gaming" in your subject line for priority handling.
All cb9999 responsible gaming tools are provided free of charge. There are no fees, delays, or penalties for activating any player protection measure on this platform. Your safety is our priority.
Play Responsibly with cb9999
cb9999 offers cricket betting, live casino games, slot titles, and specialty games — all designed to be enjoyed as entertainment by adults aged 18 and above in Bangladesh. Set your limits, use the tools available, and play at a pace that is right for you. If you ever have questions about your account or our responsible gaming features, our support team is always here to help.